My CNBC Videos Are Causing My Internet to Crash-Computer Was Just Re-Formatted & Windows XP &NOD32AntiVirus?

Videos on CNBC.com Are Causing My Internet to Crash-Just had my computer re-formatted. My friend Installed Windows XP %26amp; Nod32AntiVirus among other programs. I am very computer Illiterate - but am also very disappointed that my Videos on CNBC aren't working.





I have tried running the videos on Internet Explorer, Mozilla Firefox %26amp; Have Tried Downloading the Videos. All 3 of These Things Have Caused it to Crash.





Any tips would be greatly appreciated--Thank You.

My CNBC Videos Are Causing My Internet to Crash-Computer Was Just Re-Formatted %26amp; Windows XP %26amp;NOD32AntiVirus?
It sounds like there might be a damaged or corrupt system file that's preventing Windows Media Player from functioning properly. I'm going to make a few assumptions about the reformat that was done: (a) your friend used a legitimate XP install disk with a valid 25 digit user code and the reinstall passed the Windows Genuine Advantage scan for authenticity; (b) the disk included Service Pack 2 or your friend downloaded it after the initial reformat/reinstall of XP; (c) all necessary patches and hotfixes were installed from the Windows Update site; (d) there were no error messages or warnings during steps a - c.





You need to find out what it says on the XP install disk. On mine it says: "Microsoft Windows XP Professional with Service Pack 2 (Product Key Required)". Yours might say "Microsoft Windows XP Home (Product Key Required)" which means it does not include the latest service pack. Or it might have Service Pack 1 or 1a on the disk.





Windows XP uses Windows Media Player 10 and Internet Explorer 6 as the defaults. If your friend went through the automatic Windows Updates and let everything get installed, you probably have WMP 11 and IE 7 on your machine. Both of these updates caused problems in the past for many people.





Have your friend remove the NOD32 and Firefox. Do a repair install of the XP. You won't lose any personal settings or programs except for Windows Updates that came out after your install disk was manufactured (including SP2 if it's not on the install disk.) This link will give you instructions and screen shots of what you'll actually see. I selected XP Pro but the steps are the same for XP Home:





http://www.windowsxpprofessional.windows...





Once the repair install is finished go to the Windows Update site (the link should be on your start menu). There will probably be more than 100 updates available. Tell your friend to install maybe 10 at a time - less chance that something doesn't install properly. Install only those updates that actually apply to your system. For example, if there's an update for Microsoft .NET Framework but you don't have Framework installed, ignore that update. And DO NOT install WMP 11 or IE 7. You want to see if your machine will play those CNBC videos.





With the updates completed, reinstall your NOD32 (no anti-virus is needed to visit Windows Update because it's a trusted site.) Now try to play a video. Hopefully all is well.





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